📸 True-to-life product photos

Before You Buy

We only ship plants that are disease free and of good quality.

That being said, we cannot control what happens to your order during transit.

We only ship out beautiful, healthy plants!

⚠️Please track your package and open it immediately upon arrival.

🎯➡️We cannot accept returns on plant orders because the plants cannot survive 2 way shipping.

However, we bear the after-sale of succulent black rot and melted water found after you receive the package, please provide your order number and photos of the package and plant damage within 24 hours.

📸📸Due to road transportation.
There may be a little color difference when arriving.
Does not affect the quality.
It can be restored after planting and caring for some time.

  • ✔️✨3.5 inch and smaller planters, shipped with pots.
  • ✔️✨Planters 4.75 inch and larger, decontaminated and shipped.
  • If there is a difference, we will state it in the item details.

🥀⚕️We are responsible for black rot and rapid consumption of succulents upon arrival.
Please contact us with the delivery note and the defective succulents in the same photo within 24 hours.

☃️❄️If it's below 0 °C/32 °F in your city,
Please delay purchasing meat,
Frost can cause meat leaves to freeze.

⛱️🔥🌡️If the temperature in your city is above 30 °C/86 °F,
please inform me in advance,
we will pack the meat accordingly.
High temperatures accelerate the consumption of meat and leaves,
You plant it for a while and you recover.

⚠️Hi Succulents is not responsible for damage done to plants by extreme weather. We cannot control the weather. Order at your own risk. 

🚚We pack our products by hand and take great care to ensure that they arrive at their final destination safely. Your plant will be meticulously wrapped and shipped in a sturdy box. Most 2" plants are shipped in their original plastic pot with soil. Fragile and big 4" plants are shipped bareroot to ensure their safety.

🚚When opening your package, some soil may be loose in the box. Upon receiving your plants, make sure to remove them from their packaging immediately, and follow the care instructions in the instruction card provided.  Water as needed, making sure to water again only when the soil is completely dry.  Succulents are very hardy and will rebound easily with proper care.

  • 🚚🚚🚚Your order will be shipped from Yunnan Hi Succulent Base, China.
  • We need 2-3 days to prepare the plants,
  • and about 10 days to dry them before shipping,depending on availability of the plant.
  • Shipping time is about 6-8 days,We ship our plants Monday through Friday, all twelve months of the year!
  • You can track your package in my online store after delivery.
  • Track Your Order➡️

 

There might be various unpredictable situations during the transportation of plants.

If anything goes wrong,PLEASE contact us to solve the problem for you.

Your satisfaction is our greatest pursuit.

If you need your order urgently,

please message us so we can upgrade your shipping (additional cost applied).