🚚SHIPPING & RETURN POLICY🎯

★☆→Shipping Time.

🚚🚚🚚Your order will be shipped from Yunnan Hi Succulent Base, China.
We need 2-3 days to prepare the plants,
and about 10 days to dry them before shipping,depending on availability of the plant.
Shipping time is about 6-8 days,We ship our plants Monday through Friday, all twelve months of the year!
You can track your package in my online store after delivery.
Please be sure to read this page in advance and agree to abide by these terms and conditions from the time you place your order.
Track Your Order➡️

There might be various unpredictable situations during the transportation of plants.

If anything goes wrong,PLEASE contact us to solve the problem for you.

Your satisfaction is our greatest pursuit.

If you need your order urgently,

please message us so we can upgrade your shipping (additional cost applied).

★☆→ORDER PROCESSING-Delivery standard.

✔️✨3.5 inch and smaller planters, shipped with pots.
✔️✨Planters 4.75 inch and larger, decontaminated and shipped.
If there is a difference, we will state it in the item details.

☃️❄️If it’s below 0 °C/32 °F in your city,
Please delay purchasing meat,
Frost can cause meat leaves to freeze.
⛱️🔥🌡️If the temperature in your city is above 30 °C/86 °F,
⬆️please inform me in advance,
we will pack the meat accordingly.
High temperatures accelerate the consumption of meat and leaves.
🌈You plant it for a while and you recover.

🚚We pack our products by hand and take great care to ensure that they arrive at their final destination safely. Your plant will be meticulously wrapped and shipped in a sturdy box. Most 2″ plants are shipped in their original plastic pot with soil. Fragile and big 4″ plants are shipped bareroot to ensure their safety.

🚚When opening your package, some soil may be loose in the box. Upon receiving your plants, make sure to remove them from their packaging immediately, and follow the care instructions in the instruction card provided. Water as needed, making sure to water again only when the soil is completely dry. Succulents are very hardy and will rebound easily with proper care.

SHIPPING IN SUMMER

It is the responsibility of customers residing in areas subject to extreme heat waves to plan the shipments until the weather is safe for shipping. Please message us at service@hisucculents.com or Contact us at the bottom right corner of the page to postpone/ reschedule your shipments. Extremely high temperature can cause the plants to rot and die. Make sure to retrieve the packages as soon as they are delivered. Don’t let the packages sit under direct sunlight for more than an hour.

⚠️Hi Succulents is not responsible for damage done to plants by extreme weather. We cannot control the weather. Order at your own risk.

SHIPPING IN WINTER

It is the responsibility of customers residing in areas subject to freezing weather to purchase a Heat Pack. While heat packs do not guarantee protection from frost, they will help prevent damage from occurring. Make sure to retrieve the packages as soon as they are delivered. Don’t let the packages sit under direct sunlight for more than an hour.

⚠️Hi Succulents is not responsible for damage done to plants by extreme weather. We cannot control the weather. Order at your own risk.

RETURNS

We only ship plants that are disease free and of good quality.

That being said, we cannot control what happens to your order during transit.

We only ship out beautiful, healthy plants!

⚠️Please track your package and open it immediately upon arrival.

🎯➡️We cannot accept returns on plant orders because the plants cannot survive 2 way shipping.

However, we bear the after-sale of succulent black rot and melted water found after you receive the package, please provide your order number and photos of the package and plant damage within 24 hours.

Please email us:

service@hisucculents.com or Contact us at the bottom right corner of the page.

if you have any an issue with your plant order.

Please provide your order number and photos of the damage,

both to the packaging and the plants.

Do not dispose of the plants or packaging as the carrier may request their return.

Plants may be slightly larger or smaller than the pot they are grown in, depending on availability or time of year. Sedums such as Cherry Tart and Lime Zinger are dormant in the winter, i.e. they wilt, start dropping leaves, and look dead. It’s simply a survival mechanism that help succulents stay alive over the cold winter and gear up for warmer days ahead.

ECO-FRIENDLY PACKAGING

In the light of the negative impacts of environmental pollution around the globe, we take action and decide to step-by-step switch to an eco-friendly packaging solution. Our packaging materials are:

100% recyclable and biodegradable cardboard boxes.
100% biodegradable packing peanuts made from natural and non-toxic sources.